Shipping & Handling
ORDER PROCESSING
Orders placed on koyaclothing.com are processed Monday–Friday and shipped within 3-7 business days (14-18 business days for pre-order items). Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.
DISCLAIMER: Cancelation and address modification requests for orders placed on Friday-Sunday will not be accepted.
MALAYSIA SHIPPING
We offer the following domestic shipping rates in the Malaysia as below:
- Standard – RM10
- Free shipping in Malaysia for all orders over RM200.
INTERNATIONAL SHIPPING
We are sorry to inform, Koyaclothing.com do not ship to other country at the moment.
For more information, please contact support@koyaclothing.com
Return Guidelines
RETURN POLICY
- You have up to 7 days upon receiving shipment to return items purchased on koyaclothing.com.
- Orders must be returned by mail only.
- Returned item(s) must be in new and unused condition with the original tags still attached.
- Undergarments, swimwear, and fragrances cannot be returned due to our hygiene policy.
- Once your order is received and inspected, a refund to your original payment method will be processed.
- Shipping charges are non-refundable.
- Once your return is delivered allow 3-5 business days for inspection.
- After inspection allow 24-48 hours for your refund to be processed.
- We do not accept returns or exchanges for KOYA products not purchased from koyaclothing.com.
DISCLAIMER
Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests. Please review our TERMS OF USE.
Returns we receive that do not use the provided return shipment label will be refused. Any alterations to the label will not be accepted.
EXCHANGES
Koyaclothing.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).
SPECIAL COLLABORATIONS
All sales are final for any purchases on limited edition, and/or special collaboration products.