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These terms and conditions of use (the “terms”) set forth the terms on which Knocked Out Youth Enterprise. (“KOYA”) provides you access to this web site (“Site”). You should read the terms carefully before using the site. By using the site, you acknowledge that you have read and that you agree to abide by the terms, including the privacy policy incorporated herein by reference. If at any time you no longer agree to be bound by these terms, you should immediately ceases use of this site.

DISCLAIMER

You expressly acknowledge that your use of this site is at your sole risk. KOYA is providing this site and its contents on an “as is, as available” basis and makes no representations of warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, KOYA disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose – some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. In addition, KOYA does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.
Products, price and availability information are subject to change at any time without notice. The prices listed on this Site are not offers to form a contract but merely an advertisement for offers. Except as specifically stated on this Site, under no legal theory, tort, contract or otherwise shall KOYA nor any of its directors, officers, employees, related companies, subsidiaries, merchants, content providers or any other party involved in the creation or maintenance of this site be liable for the following arising out of or in connection with the use of or inability to use this site: indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you. KOYA also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

TRADEMARKS

KOYA is a registered trademark in Malaysiaand other countries. KOYA trademarks may not be used without the written permission of KOYA and specifically should not be used in connection with any other product or service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits KOYA.
Any rights not expressly granted herein are reserved.

COPYRIGHT AND PROPRIETARY RIGHTS

All information, including, without limitation the design of the Site, and all information, text, graphics, images, illustrations, logos, designs, icons, photographs, video clips, and written or other materials software and all HTML, CGI and other codes and scripts in any format used to implement, or featured on, the Site (‘Content’) are the property of KOYA, its merchandise suppliers, or its licensors. The overall design and appearance of this Site is the proprietary trade dress of KOYA, Inc.
The Content of this Site is for personal use only. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with KOYA. You may not copy, modify, upload, download, transmit, (re)publish, create derivative works from, sell, re-sell or otherwise distribute or exploit any Content from the Site except as expressly permitted by these Terms. Doing so will violate Knocked Out Youth Enterprise.’s copyright, trademark and other proprietary rights.
All Content on the Site is protected by Malaysia copyright, trademark and other laws and applicable international treaties and conventions governing intellectual property law. Any and all trademarks, logos, page headers, custom graphics, button bars, service marks and trade names which KOYA uses in connection with the Site shall remain the exclusive property of KOYA. Nothing contained in the Terms shall be deemed to give you any rights in or to any intellectual property of KOYA. All other trademarks, product names and company names or logos on the Site are the property of their respective owners.

COMMUNICATIONS PROVIDED BY USER

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by KOYA or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, KOYA is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. By posting any communication or material on the site, you grant KOYA and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments in an unlimited manner. You also grant KOYA and its affiliates and sublicensees the right to use the name that you submit with any review or comment, if any, in connection with such communication.

SITE CONTENTS

LINKS TO THIRD PARTY SITES

The Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of KOYA and it is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. KOYA is not responsible for webcasting or any other form of transmission received from any Linked Site. KOYA is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by KOYA of the Linked Site or any association with its operators.

SHOPPING

KOYA does not guarantee, warrant or endorse any product or service not manufactured or performed by KOYA, nor do we have any liability or responsibility for the quality or performance of any product or service not manufactured or performed by KOYA. You hereby agree to supervise usage by, and be responsible for the actions of, any minors who use your computer and/or registration account to access KOYA.

ORDER ACCEPTANCE

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. KOYA reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Upon submission of your order, you will receive a confirmation of receipt by email however, until you receive a shipping confirmation or, in the alternative, until the Products ordered are actually shipped.

Prior to sending such shipping confirmation, the COMPANY reserves the right to reject an order based on lack or limitation of availability of Products ordered.

ORDER PROCESSING

Orders placed on koyaclothing.com are processed Monday–Friday 8:00am – 3:00pm and shipped within 3-7 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.

Disclaimer: Cancellation and address modification requests for orders placed on Friday-Sunday or non-business days will not be accepted.

FINAL SALE

All products and orders marked as “FINAL SALE” are not eligible for order cancellations, modifications, returns, or refunds

Free shipping thresholds are based off of product purchase price and do not include the sales tax where applicable.

NO PURCHASE FOR RESALE

You may place orders in our Online Shop only to the extent that you are a retail customer and not a wholesaler, distributor or any agent or representative of other business entities. By ordering merchandise, you agree that you are purchasing for personal use and not for resale.  We reserve the right to refuse any orders without warning or explanation.

BULK PURCHASING 

For orders purchased in bulk, KOYA reserves the right to refuse cancellation and return requests.

Free shipping is excluded for orders purchased in bulk. KOYA reserves the right to refuse cancellation, address updates, and return requests for such orders.

COLOR

We have made every effort to display as accurately as possible the colors of the advertised products that appear at the Site. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor will display any color accurately.

ORDER CANCELLATIONS

By clicking the button “Pay Now” you submit a legally binding offer. After clicking “Pay Now”, your order will be submitted and you will no longer be able to cancel or change your order.

After the submission of your order, you will receive an email confirmation. The order that you submit to us does not become binding upon KOYA, however, until you receive a shipping confirmation or, until the products ordered are shipped. Prior to sending your shipping confirmation, KOYA reserves the right to reject an order based on lack or limitation of availability of products ordered.

DELIVERY/ PARTIAL DELIVERIES

KOYA shall use its reasonable efforts to deliver the products to you by the agreed upon date, however, time shall not be of the essence. Except in cases of willful misconduct or gross negligence, we shall not be liable to you for delays in delivery or damage to the products while in transit. KOYA may, within its discretion cancel a customer’s order due to delays or shortages in supply. In this event, we will immediately inform you of the unavailability of the item and refund all payments, if any, previously rendered by you for the item and its delivery.

We are entitled to make partial deliveries of products ordered.

RETURNS

By using our returns program, all koyaclothing.com return submissions are reviewed for approval.

Items being returned must be in their original condition with the tags. Include the KOYA packing slip in your package to help us process your return. We only accept returns from purchases made on koyaclothing.com. Once your returned is delivered, allow 3-5 business days for inspection. Once inspected please allow 1-2 business days for your refund to be processed.

If abuse of returns is identified, KOYA reserves the right, in its sole discretion, to terminate your right to use the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site, if you fail to comply with any term or provision.

PRIVACY

KOYA agrees to adhere to all applicable Malaysia federal and state laws, statutes, and regulations relating to the collection and use of personal information from Site visitors.

INDEMNIFICATION

You agree to defend, indemnify and hold KOYA harmless and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

CHOICE OF LAW

This website is controlled by Knocked Out Youth Enterprise from our offices located in the state of Pahang, Malaysia. It can be accessed by most countries around the world. As each country has laws that may differ from those of Malaysia, by accessing our website, you agree that the statutes and laws of Malaysia, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Kuala Lumpur, Malaysia. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Guarantee

UNLESS OTHERWISE EXPRESSED, Knocked Out Youth Enterprise EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

SHIPPING

Lost or Stolen Packages: KOYA is not responsible for any lost or stolen shipments confirmed delivered by the courier. We advise you contact your payment provider. If your package does not arrive, please contact our customer service.

SPLIT DELIVERY

We often deliver all items from a single order within a single shipment. However, due to numerous factors, products may be delivered in split shipments. We reserve the right to split the delivery of any order.

INTERNATIONAL DUTIES AND TAXES 

KOYA offers DHL Express shipping for international orders. Customers will be prompted to use our shipping partner, Global-E, upon checkout. By doing so, the customer will have the ability to pre-pay their duties, import fees, and related charges up-front.

Should you wish to return your International order, please note that KOYA does not offer reimbursement of the prepaid customs/duties upon return, since it is remitted to the local customs agency directly. The customer will have to contact the agency for further assistance in receiving such reimbursement.

PROMOTIONAL OFFERS, CONTESTS, AND SWEEPSTAKES

Knocked Out Youth Enterprise. reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time. Please read the official rules that may accompany each promotion, offer, coupon, discount, contest and/or sweepstakes. Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes. Discounts will appear upon checkout and may or may not be eligible to be combined with any other offers or discounts. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in offer official rules.

 

Collection of Personal Information

KOYA does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group.

When you create a KOYA account the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from KOYACLOTHING.COM.
  • To update you on the delivery of the product and for customer support purposes.
  • To provide you with relevant product information.
  • To process your orders and to provide you with the services and information offered through our website and which you request.

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on the KOYA website, we will also use your personal information to send you marketing and/or promotional materials from time to time.

Payments that you make through the site will be processed by our agent chip-in.asia You must only submit to us or our agent or the site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are soon to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. We undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.

Updating your Personal Information

You can update your personal information anytime by accessing your account on KOYACLOTHING.COM.

Security of your Personal Information

KOYACLOTHING.COM ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information.
  • Maintaining technology products to prevent unauthorised computer access.
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes.

Disclosure of Personal Information

We will not share your information with any other organisations other than those third parties directly related to the delivery of the products you have purchased from KOYACLOTHING.COM website. In exceptional circumstances, KOYACLOTHING.COM may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. KOYACLOTHING.COM is committed to complying with the Privacy Act and the National Privacy Principles.

We may, however, use your contact information to send newsletters from us.

If you believe that your privacy has been breached by KOYACLOTHING.COM please contact us at support@koyaclothing.com and we will resolve the issue.

Collection of Computer Data

When you visit KOYACLOTHING.COM, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address.
  • Browser type.
  • The webpage you were visiting before you came to our site.
  • The pages within KOYACLOTHING.COM you visit.
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

KOYACLOTHING.COM reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at support@koyaclothing.com.

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